yehiaossama1 Posted May 10, 2020 Share Posted May 10, 2020 if you don’t want to harm your cancellation rate, and the buyer has ordered by mistake and want refund, what should you do? Link to comment Share on other sites More sharing options...
aprampar Posted May 10, 2020 Share Posted May 10, 2020 Hey, That’s unfortunate that the buyer ordered by mistake, currently there’s no mechanism in place to undo situations like these so the best thing would be to mutually cancel the order and try your best to finish more orders and get your completion rate back to normal!Good luck to you. Link to comment Share on other sites More sharing options...
geophysicists Posted May 10, 2020 Share Posted May 10, 2020 you have to refund bcz its mistake Link to comment Share on other sites More sharing options...
yehiaossama1 Posted July 21, 2021 Author Share Posted July 21, 2021 On 5/10/2020 at 10:33 PM, geophysicists said: you have to refund bcz its mistake yeah I know, but where is the answer to my question? Link to comment Share on other sites More sharing options...
yehiaossama1 Posted July 21, 2021 Author Share Posted July 21, 2021 On 5/10/2020 at 10:22 PM, aprampar said: Hey, That’s unfortunate that the buyer ordered by mistake, currently there’s no mechanism in place to undo situations like these so the best thing would be to mutually cancel the order and try your best to finish more orders and get your completion rate back to normal! Good luck to you. thank you ❤️ Link to comment Share on other sites More sharing options...
ligiacarvalho Posted July 21, 2021 Share Posted July 21, 2021 If the buyer ordered by mistake you can contact CS to request the cancellation without affecting your order completion rate. This is from Fiverr Help and Educarion Center 👇🏻 Can I avoid a cancellation affecting my Order Completion Rate? All cancellations, including those handled by Customer Support, can affect your Order Completion Rate. On rare occasions (such as fraudulent purchases, buyers ordering by mistake, or the seller not having enough information to start working on an order) a cancellation can be handled and will not affect a seller’s Order Completion Rate. If your order is canceled under such circumstances, you may reach out to Customer Support to investigate the effect of such a cancellation on your account and Order Completion Rate. Link to comment Share on other sites More sharing options...
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