Fiverr Community Forum

The buyer order by mistake

if you don’t want to harm your cancellation rate, and the buyer has ordered by mistake and want refund, what should you do?

Hey, That’s unfortunate that the buyer ordered by mistake, currently there’s no mechanism in place to undo situations like these so the best thing would be to mutually cancel the order and try your best to finish more orders and get your completion rate back to normal!
Good luck to you.

2 Likes

you have to refund bcz its mistake