Fiverr Community Forum

The buyer will not respond once the order is placed

I received an order from a buyer yesterday. Therefore the delivery time is 1 day. Now there are only a few hours left to complete the order. But the buyer is still silent and has not yet sent me the required information. What is the best thing I can do right now? :sleepy:

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Welcome to the Fiverr forums.

If you don’t have what you need to complete the order, you don’t have much choice but to cancel.

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Send a ticket to customer service. You can also request for an extension in delievery. The countdown isn’t supposed to start if the required information is not filled so check your gig and make sure it is mandatory for clients to fill in this information before they can buy.

But it will be effect to my delivery rate?

Already opened a Ticket. still waiting for there reply

Go Order and search ORDER REQUIREMENTS. You must found some think because it’s mandatory for buyer.

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One required filed i did not add. So buyer only gave me one required infomation. now he not reply me. :frowning:

Hey, welcome dear

Thanks! Any advice for me?

Contract with fiverr support.

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Some time we face this type of issue . But I think you have to contact with your client . If the client didn’t response then share this issue with fiverr support team with your message & project screen shot . Then take those steps which fiverr team said . Or If you didn’t get any help then submit your order. When the client come online he/she definitely contact with you . Then discuss with him about this .

It’s now totally depends on you . try to follow senior sellers tips and then take a right decision for this issue…

Forgive me if I make a mistake somewhere

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