I had a 11 cancellations in January mainly from people ordering stupid things like asking me to use copyrighted material, design a whole website for $5 dollars. I even had one order who asked me to steal content from the hacker group anonymous so they can use it in a promo video. Does Fiverr really expect me not to request to cancel these orders. My gigs clearly state that I can’t do that use copyright content and clearly define what the gig includes. The end result is that it caused a level demotion.
I was trying to work out why no matter how many gigs I completed the completion ratio was not changing. I looked today and saw this on the Fiverr site:
“How Is Order Completion Calculated?
The Order Completion formula is the number of cancellations subtracted from 100% over the last 60 days total of orders, including buyer-initiated, seller-initiated, mutual cancellations and Customer Support.”
It says they are directly subtracting each cancellation from 100%, so if you have 10 cancellations it is at 90%. This means that even if you did 10,000 orders and had 11 cancellations in 60 days you would get a level drop.
I don’t know where their math comes from but it purely doesn’t make sense. A percentage is a percentage of orders you cannot subtract individual orders from it or it is not a percentage it is an arbitrary number that represents 100 - cancellation,
What is going on Fiverr , time to add in the accept order button to stop these ridiculous orders affecting sellers