filomena_silva Posted June 15, 2020 Share Posted June 15, 2020 Hi everyone! I have an information at my requirements informing customers that is against TOS to ask or share any contact information. Clients have to agree with that information to proceed with the order, wich this client did. But then, after he placed his order he sent me a message with his phone number. This is the very first time that this is happening to me. Should I proceed with this order or it’s better to report it immediatly to CS? I’m looking for your best advice. Thank you. Link to comment Share on other sites More sharing options...
filomena_silva Posted June 15, 2020 Author Share Posted June 15, 2020 Well, I wouldn’t cancel an order based on this alone. I’d simply tell them that sharing any info is against Fiverr’s terms of service, ignore their number and carry on with the order normally.Well, I wouldn’t cancel an order based on this alone. I’d simply tell them that sharing any info is against Fiverr’s terms of service, ignore their number and carry on with the order normally.The client also ordered lots of things that didn’t pay for… So, regarding all this I’m not feeling very comfortable to work with this buyer. Besides that, I’m worried. One thing is to ask about contact information, wich is already against Fiverr TOS. Another completely different thing is to actually give a contact number and ask for a call… even after have to agree that is against TOS to ask or share any contact information to finish the order. I don’t know if I’m overeacting but this sounds very disrespectful to me. Link to comment Share on other sites More sharing options...
desy_designs Posted June 15, 2020 Share Posted June 15, 2020 I would say something like. " Thanks for sharing your personal number but all communitions must be done within the fiverr platform as per their request in the Term and Services " Link to comment Share on other sites More sharing options...
filomena_silva Posted June 15, 2020 Author Share Posted June 15, 2020 I would say something like. " Thanks for sharing your personal number but all communitions must be done within the fiverr platform as per their request in the Term and Services "I would say something like. " Thanks for sharing your personal number but all communitions must be done within the fiverr platform as per their request in the Term and Services "The client was warned. His reaction was to send me a message with his phone number and then ask for a call, and additional services that he didn’t pay for… I’m not feeling it… Link to comment Share on other sites More sharing options...
desy_designs Posted June 15, 2020 Share Posted June 15, 2020 I would say something like. " Thanks for sharing your personal number but all communitions must be done within the fiverr platform as per their request in the Term and Services "The client was warned. His reaction was to send me a message with his phone number and then ask for a call, and additional services that he didn’t pay for… I’m not feeling it…Hmm. That one is a very sneaky one Link to comment Share on other sites More sharing options...
atebha Posted June 15, 2020 Share Posted June 15, 2020 I usually tell clients that want to converse off platform that I only converse through Fiverr to keep track of client conversations. Most are understanding of that and if they insist I ignore their request or cancel the order. But your buyer does sound like a massive red flag. Link to comment Share on other sites More sharing options...
filomena_silva Posted June 15, 2020 Author Share Posted June 15, 2020 Hmm. That one is a very sneaky oneHmm. That one is a very sneaky oneYes, that’s why I’m not comfortable at all…But your buyer does sound like a massive red flag.Totally… Link to comment Share on other sites More sharing options...
desy_designs Posted June 15, 2020 Share Posted June 15, 2020 I usually tell clients that want to converse off platform that I only converse through Fiverr to keep track of client conversations. Most are understanding of that and if they insist I ignore their request or cancel the order. But your buyer does sound like a massive red flag.I know someone who send a pdf attachment to his clients with his email and other contact info in there. Link to comment Share on other sites More sharing options...
filomena_silva Posted June 15, 2020 Author Share Posted June 15, 2020 I wouldn’t cancel based on that alone, but if there were other red flags, then by all means, cancel it!The client also ordered lots of things that didn’t pay forThat for me it’s a big red flag so if you can afford a cancellation I’d use it.Good luckThat for me it’s a big red flag so if you can afford a cancellation I’d use it.I shouldn’t have a cancelation, but I prefer a cancelation instead of having problems at my account. And for all those reasons that I stated here, I guess that I will have to cancel as I don’t feel comfortable, at all. Link to comment Share on other sites More sharing options...
filomena_silva Posted June 15, 2020 Author Share Posted June 15, 2020 Thanks everyone for your help and answers. Link to comment Share on other sites More sharing options...
web_jonayet Posted June 16, 2020 Share Posted June 16, 2020 you just tell that to your buyer.:in fiverr platform sending mobile number, email almost all personal information is violation of fiverr term of Service. Link to comment Share on other sites More sharing options...
filomena_silva Posted June 16, 2020 Author Share Posted June 16, 2020 you just tell that to your buyer.:in fiverr platform sending mobile number, email almost all personal information is violation of fiverr term of Service.you just tell that to your buyer.:in fiverr platform sending mobile number, email almost all personal information is violation of fiverr term of Service.He was warned already. His reaction was to ask me a phone call. :woman_shrugging: Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.