I got hired to do a $40 order, which included $10 for a trademark search. The trademark website stopped working so I told my buyer about it, gave him a different gig extra. Eventually he asked for a refund, thinking he could get the $10 back which Fiverr doesn’t allow . So I refunded the entire order.
Luckily for me, he felt guilty, he just wanted the $10 back, not the $40. So I told him to accept the $40 refund and make a $30 order so he can get the $10 and I can keep the $30. He agreed. It’s so nice that there are good buyers out there, that respect our work and the time we put into it.