Actually, it wasn’t cancellations that got me demoted.
This is the reason I was given:
“To keep my response precise, the reasons why the Top Rated level was removed from your account was due to your decreasing sales performance and inappropriate behavior to our staff.”. He then went on further to talk about harrassment (which is linked to later on with the multiple tickets on the same issue)
When pushed by what he meant by decreasing sales performance, he gave this response:
“You have not made a sale in 4 weeks”
Which was true.
That brings me back to the “inappropriate behavior to our staff” part.
At the time, i had been removed from the searches due to a glitch. EVery time I sent a ticket to it, they said “we can’t help it”. i literally appeared NOWHERE in the searches adn they agreed that was the case and there was no reason for it.
On the 28th day of not taking a sale, I sent a ticket seeing if the glitch had been fixed.
They sent me a copy and pasted reply saying:
“Position in searches is not guaranteed”
They didn’t read my ticket at all. So I said “please get somebody else to answer the damn ticket and get them to read it”
Within about 2 minutes of that being sent, I lost my TRS.
Then, to be doubly harsh he removed my UK flag and told me if I wanted to prove I was from the UK, I had to record a video and give a voiceover for the gig because apparently I was falsly misrepresenting myself.
Not once were cancellations mentioned, and back then I barely had any. I had about 10 total.