The past 6 months have been absolutely great and then December happened. I had $500 worth of orders canceled due to disputes from the buyer after the completion. This means the buyer gets my drawings for free and I do not get paid. Instead, I lose 40+ hours of hard work.
The buyers all got banned which made me relieved. Not for long though, the banned user created another account and purchased a $60 drawing. I knew it was him because of the photo he wanted me to draw. I wouldn’t forget his face. I also found evidence he used my other drawings as his Instagram profile and his wife as well. Customer support banned his new account. However, any cancellation effects my completion score and all these cancellations in the past month have demoted me to a Level 1 seller after selling $14,000 worth of drawings.
The buyer then has a friend create an account and order a $60 order without consulting me. I knew they were associated because they played for the same basketball team. He obviously told his friend how to get work on fiverr. I am currently in contact with fiverr about this situation but I doubt anything will be done.
The worst part is my demotion has affected the number of sales I’m making. I was averaging 2-3 sales a day and it’s now become 2-3 sales a week. I use to have a 96% completion rate, but now it’s 86% and will continue to drop due to this one user abusing the system.
Not sure what to do, but I definitly feel like Fiverr is hanging me out to dry after being such a good seller on the platform.