So one of my gigs includes writing horror screenplays and scripts for interested clients. I penned a short script last fall for a customer, and the order was marked as complete by Fiverr after the work was delivered and the 3 day moratorium passed. However it seems I never received the money because a ‘chargeback’ was issued on ‘clearing day.’ I felt back last November that my payload was a little lighter than I had estimated, but I didn’t notice. Anyways, I got an email from Fiverr earlier this month (yes April), that I was being reimbursed for said order and over $150 in funds would be available in seven days.
So then, as of this past Friday (April 10th), I was due $16 from a $20 order I completed two weeks ago. The buyer/client (a different one), marked the order as complete, and left a positive review. Yet when Friday came, a chargeback was issued and the funds were not released. I noticed this one, and fired off an email to Fiverr CS as of yesterday. I’ve not heard back yet. This is getting annoying however. Is there going to be some change to this system in the future? I mean if a client makes a purchase, marks an order as complete, and leaves a positive review, yet when payday comes the funds are void due to chargeback, it’s quite unfair to us sellers.
Should Fiverr implement an option to allow sellers to block customers who use their charge cards to make purchases? It seems that this problem only applies to those buyers.