I reached out to customer support on September 21, 2020, I got an automated reply about 6 hours later and till date (15 days now) I have not received a single human reply as regards the issue I complained about.
The ticket remains dead open, I have no idea whether they are looking into it or not. And am wondering if this is what is called support on Fiverr. Personally, I just feel the good days of Fiverr are long gone. This is now a site that gives no f*** about its sellers.