I’ve been seeing a lot of folks posting that they are unfortunately, working for free to avoid a bad review. The following is verbatim from TOS.
“Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.”
If you have done a good job for the buyer then stick to your guns, send them this piece of TOS and above all keep their money. If you owe them a mod then do it. But do not work for free. Ever. Ever. Ever.
Make a quick response for that TOS quote alone.
** After reading a few recent posts, it seems that it may be necessary to remind CS about this clause in TOS when weighing requests to refund/cancel.