The New Levels System is so Unfair!


#1

I find the new Levels system to be so unfair and here is why:

  1. You get penalized when a buyer leaves you a bad review, and that’s pretty normal but the effect of one bad review is much more than a lot of completed ones, not sure why is that?

  2. When you or the buyer cancel an order you also get penalized, so now when I’m stuck with a bad buyer who is unfair, I really don’t know what to do. Cancelling hurts and a bad review hurts even more!!!

And now, just once cancelled order or bad review can throw you int a lower level for a whole month!!!

I really think Fiverr should rethink the way they calculate their scores as this is so pressuring that I’m currently thinking of pausing all my gigs.

What do you guys think?


#2

Agreed. There’s so much room for improvement. Levels are dropping like flies! I believe half of all sellers (Or more) have lost a level or multiple. It’s like Thanos snaps his fingers monthly! But a lot of them have also gained them back afterwards, so it’s not the end or a reason to quit. :slight_smile:

Thankfully I did hear they are making some changes to the leveling system. So hopefully mistake orders don’t hurt a seller as much then, and average rating being more realistic. I’d say an average total rating of 4 is perfectly normal (And very good too, considering most online goods have lower score) in almost all online marketplaces, so 4.8 is just unrealistic.


#3

I agree with you, an average of 4 would be reasonble and realistic as well.

Besides, cancellation shouldn’t have that much of an effect on the overall score, especially when it’s a mutual cancellation, which can happen to anyone for a number if good reasons and don’t have to mean low quality work or so.