I recently had a real bad experience with a buyer, who left a lengthy and nasty review with 1.7 rating. I was hoping to get more positive reviews, so the bad one can go down but to my surprise I discovered that the 1.7 review was pinned at the top for more than 3 weeks even after receiving several positive reviews afterwards. Then I got to know about the new review feature with drop-down options (Most relevant, Most recent, Positive reviews, and Negative reviews) with the “most relevant” as default option.
Now my questions are;
- What is the criteria for selecting the most relevant?
- How long can a particular review be pinned at the top as the “most relevant”?
- Why should a negative review be used to judge a seller with 99% positive of over 400 reviews?
- Why can’t the most recent reviews be the default or better still the positive reviews as default? (It will help the sellers to convert more sales. I can’t imagine generating new leads, only for the negative review to scare them away.
The fiverr team really need to work on this new feature.