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The order completion and the respond rate still decrease

The order completion and the respond rate still decrease, even i make 5 order or even more, but it still 89% order completion and iā€™m still online and replying any message from my client, fast respond but the respond rate still 89% and when i have no order, the order completion and the respond rate still decrease until 88% and 86%. Help me please, what should i do? :frowning:

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