I think the system of how the Order Completion Rate is calculated needs an update.
As a German copywriter, I only write German content (Blog posts, web copy, …). It’s in the title, the Gig image, the description and also “English” is not activated as a language for the Gig to be found. Stil, 3-4 buyers a month manage to order without asking prior and demand English content. I cancel all these orders.
This is why I almost never have a 100% completion rate. Right now, it’s particularly bad – my rate is at the lowest ever. What if I risk losing my current level because of this? Even if not, it still looks bad and might deter potential buyers.
In my opinion, “ordered by mistake” shouldn’t negatively impact the completion rate at all.
What do you think? Do you have similar experiences? What can a seller do to provide this?