I strongly dislike the order page and how it opens a second chat with my clients. These messages are much less likely to appear in my notifications, and the chat sacrifices the incredibly useful file drag-and-drop ability, and for what? Annotations? No thanks. Even those are a problem since you have to exit the screen before they are saved, for reasons unknown.
I don’t have the luxury of constantly checking each individual order page in case a customer has commented. It wastes their time and mine. There’s also an occasional lag spike in my conversations, making it seem like I’m ignoring my client unless I constantly hit the refresh button. The order page is chaos.
Why is it difficult to have everything rolled up in the same chat page that we first chat with our customers? Two chats means I have to flip back to the original chat in case I missed an important detail from our framework discussion. It’s pure masochism.
Since this seems to be a permanent UI fixture, I’ve just resorted to ignoring the order page if at all possible. Immediately after an order is placed (when the customer is directed to that garbage) I keep talking in the original chat to draw them back into the light. Unfortunately, I do have to make a delivery at some point, only heightening the confusion when the customer has to interact with… the order page - bleh.