Great tips thank you
It’s crazy that there are individuals out there wanting free things. You never want to sell yourself short. I will basically tell my clients what I offer and if it isn’t enough then just move on. No need to try to negotiate with someone who is adamant about getting that sample from you.
In my experience, CS knows what’s up. If someone asks you for something beyond the scope of your gig, threatens you with a bad review - or heck, even leaves a bad review, as long as you did everything within the scope of your gig to help a buyer, they will take care of you.
Here’s a (slightly long) example:
I do a voiceover gig. That means narration. I recently had a buyer ask me to re-create the rap part of “Uptown Funk” with some custom lyrics. Not at all what I do - but I tried. He didn’t like it, and refused to cancel the order, so I called in a friend with a music gig who also tried. Buyer still didn’t like it. So I tried something else. Buyer still didn’t like it. All the while, I explained to the buyer - nicely - that what he was asking for was not the service I provide. After the third attempt, I once again kindly told the buyer that if he liked it, he could accept the delivery, and if not, I would like for him to cancel the order and get his money back. He straight up told me he was going to accept it and give a bad review. Which he promptly proceeded to do. In the review he said that I didn’t provide him with a voiceover. I opened a case with CS, who reviewed it, told me that I did everything right, offered to cancel and let him have his money back, even tried to provide a service I don’t provide, and that they were removing the negative review as it violated TOS.
TLDR: I went out of my way to help a buyer, buyer wasn’t happy but refused to cancel, threatened - and left - a bad review, CS took my side because I did everything I could to make it work.
Yes, Great Advice
thanks a lot
Sounds good . It’s really necessary article😊
Very helpful post THANKS! Keep posting such motivational tips for sellers.
wow great, advise. thanks your advise
It takes balls to say “no” and walk away. But it’s the most liberating feel ever.
Yes it is. It’s about knowing your boundaries.
For me it was about remembering my price, and not forgetting that we’re all unique, including me, you, and everyone. Everyone deserves to get their price respected. I’m speaking about price because 99% of the times I said “no” was because someone was low-balling me hard.
I am new to Fiverr but what I have found that works for me is I ask a lot of questions when approached about what someone needs. I’m an instructional designer and have over 20 years of experience in the field and by asking questions I can determine if the buyer is a good fit for what I have to offer. People walk away and I am totally OK with that. Now, I get what I do is not the same as what others here do. I cannot always give a blanket statement on course design and development. I can educate and I do. In addition to saying know, I say be selective who you choose to work with. And yeah I get it you need the green stuff but working with someone and the relationship is a joy suck is just a big bucket of no fun. Show your professionalism by figuring out how you can help and if you can help. Sometimes I am not the right talent and I have no problem telling someone the kind of talent they need to help them. Just my 2 cents.
Thank you for this!!!
thanks a lot brother
Thanks for the tips!
A custom free sample… I like it… Who and why you would work for free? Advices are great, but what about the ratings, when costumer satisfaction comes first?
Great!! Thank you so much for the tips!
"So, you say “HECK NO!” and then end up with a cancellation or bad review… "
@gina_riley2 That’s why it is important to have your buyers contact you before them order. Thanks for the post Gina.
“Part of the solution is not selling gigs for $5 if possible. Even increasing a price to $10 may help head off this kind of buyer…”
"I changed my price for the extra from $5 for 100 words to $10 for up to 200. The abusive buyer stopped requesting script writing… "
@misscrystal @voiceoverphil THAT is correct ! Sometimes the buyers just want you to do more and pay less, raising the price is the easiest way to get rid of them.
"Sometimes they cancel the gig saying the client is not happy… "
@zarawalker Simply put them in your blacklist and never take orders from them?
I’m also new to Fiverr and just finished my first couple jobs. The very first one I got was a voiceover, which the customer requested for for $5 and I agreed, even though it was 50 words over the 100 word limit and should have been an uncharge. But it was my first job and I wanted to get going…
I delivered the work on time, and the customer loved it and left a 5 star review. Cool.
Now, a day after, the customer sent me a message saying the client (apparently some third party) would like to have the voiceover in a more energetic tone, which would require me to do the entire thing from scratch. Technically I offer a single revision on the job, which they did not use. Since they already closed out the job, am I under any obligation to do this for them? And more importantly, is it the right thing to do to do it over? I feel like for $5 they could have just started a new job…Just looking for some opinions on what I should do. Thanks!
Be patient, when we are dealing with clients. Hope you understand.