Fiverr Forum

The power of saying, "NO!"


#42

Great tips thank you


#43

It’s crazy that there are individuals out there wanting free things. You never want to sell yourself short. I will basically tell my clients what I offer and if it isn’t enough then just move on. No need to try to negotiate with someone who is adamant about getting that sample from you.


#44

In my experience, CS knows what’s up. If someone asks you for something beyond the scope of your gig, threatens you with a bad review - or heck, even leaves a bad review, as long as you did everything within the scope of your gig to help a buyer, they will take care of you.

Here’s a (slightly long) example:

I do a voiceover gig. That means narration. I recently had a buyer ask me to re-create the rap part of “Uptown Funk” with some custom lyrics. Not at all what I do - but I tried. He didn’t like it, and refused to cancel the order, so I called in a friend with a music gig who also tried. Buyer still didn’t like it. So I tried something else. Buyer still didn’t like it. All the while, I explained to the buyer - nicely - that what he was asking for was not the service I provide. After the third attempt, I once again kindly told the buyer that if he liked it, he could accept the delivery, and if not, I would like for him to cancel the order and get his money back. He straight up told me he was going to accept it and give a bad review. Which he promptly proceeded to do. In the review he said that I didn’t provide him with a voiceover. I opened a case with CS, who reviewed it, told me that I did everything right, offered to cancel and let him have his money back, even tried to provide a service I don’t provide, and that they were removing the negative review as it violated TOS.

TLDR: I went out of my way to help a buyer, buyer wasn’t happy but refused to cancel, threatened - and left - a bad review, CS took my side because I did everything I could to make it work.


#45

Yes, Great Advice :slight_smile:


#46

This post was flagged by the community and is temporarily hidden.


#47

thanks a lot :heart: