Here is the scenario,
1: A buyer who placed an order missed some important things, maybe didn’t upload a logo file or maybe didn’t add the correct gig extra or maybe didn’t add any gig extra at all but he asked for services which required a gig extra etc… So now me as a buyer sends him a request by hitting the resolve button. Lets say I have sent him a request for “Modify Order” and added the gig extra etc… Now we wait for him to accept this add on (gig extra)… Time goes by and the deadline has passed but the buyer has still not responded (Accept or Declined) the request. At this moment I notice a big LATE on the order page. 24 hours passed (After deadline) still no response from the buyer.
Question is, what really happens with the “Delivered on Time” percentage? The order is still in the active orders list, it shows a message that your are late in delivering this order, does this really affect the “Delivered on Time” percentage ?
Even though its not the Sellers fault now but will it or does it matter? The same goes with the Cancellation Request, sometimes buyers just change their mind and want to cancel. You generate a cancellation request and the buyer(s) dont really bother accepting the cancellation request (Which automatically cancels the order after 48 hours I guess) but again how badly does this messes up the delivered on time status of the seller?
Any Thoughts, suggestions, tips would be really helpful.