It always baffles (and frustrates) me when I have a potential buyer that comes to me, wants to work with me because of my strong seller reputation, but chooses to pursue a conversation like the one briefly quoted here:
(And, yes, sadly, there ARE many buyers like this out there.)
BUYER: “…it will be a waste if I order more then 1 name [idea] and I only need 1. Please can you do this name free?”
ME: “Unfortunately, no, I cannot work for free.”
BUYER: “Can you do this and deliver within 24 hours and ensure .com and .co.uk availability?”
ME: I explain that my gig clearly notes that I do not offer 24-hour rush, and I don’t offer domain names included within my $10 lowest price, 1-name idea, brand development package.
BUYER: “So can u just do 1 name with .com and .co.uk availability for $5”
ME: I remind him of what I just told him: “My lowest priced package costs $10 and does not include domain names.” – I then describe my other more expensive packages (that would easily fit his service request) and I specifically explain the services listed within those packages – which are all clearly listed on my gig page.
BUYER: “Thats a bit expensive… I’ll order $10 now if you guarantee me domain included… Help me here buddy.”
ME: “Professional talent and skill costs $$. I’ve been building brands for (I list my many earned credentials), I cannot offer all of my skills and services for only $5. I am happy to help, but my listed prices and services are non-negotiable.”
BUYER: “I’ll order $10 now if you guarantee me domain included.” – The buyer then proceeds to promise that if I agree to offer everything he needs for almost nothing, he will have other work to give me sometime in the future. Of course, I have no interest in falling for hollow promises.
ME: “Like I said, domain names are not included within my $10 Basic package…”
BUYER: “So you can’t help me out here and include it with a domain?” – The buyer than proceeds to ask if I’ll give him free start-up business ideas – that aren’t brand ideas – for the kind of business he’s thinking about starting in his chosen business field.
ME: “My prices and current services are clearly listed. I cannot offer them for less than the listed price.”
BUYER: “I need a unique business idea that is related to (he lists his business category)… I will then raise funds on indiegogo and get the product built… we will discuss cost later.”
ME: “Nope. Cost is part of my package services. You will need to purchase those services before I can work on completing them.”
BUYER: “So the $10 package?”
ME: “My $10 package will include one name idea, and NO DOMAIN NAME.”
After a few more minutes of him not listening to me…
BUYER: “Ok I’ll see what to do and get back to you… Thanks. I’ll be back soon.”
The frustating thing is, this is the SECOND time he and I have had this conversation. The first time was back in March.
And he’s not the only buyer that has tried this “I want free work from Jon” tactic.
Here are a few tips for any new buyer seeking talented sellers here on Fiverr.
Don’t beg for free work. Sellers are selling their services here on Fiverr. Yes, SELLING. This is their job – their livelihood. You are not entitled to free work just because you want it.
Don’t try to negotiate discounts on the lowest listed price. It’s not going to happen.
If the listed services are too expensive, find someone else who offers them for less. You are not entitled to a lower price from a certain seller, merely because you want those services, and they aren’t available for your measly only-a-few-dollars budget.
Listen to your seller. His/her services are listed as they are for a reason, and he/she has chosen to price them the way he/she has because that is what they cost. The seller does not have to bend to your wishes, just because you want a cheap, cheap, cheap deal.
Listen to your seller. Seriously, LISTEN to what he/she tells you. Yes, clean out your ears, and actually LISTEN.
Don’t make hollow promises of future work (that you know full well you aren’t going to follow up on), just so you can get a cheap deal now. That’s one of the oldest tactics in the negotiating book. And it only works on gullible, inexperienced sellers. For most sellers, it’s a major turn-off, and it will kill most negotiations right there on the spot.
Don’t come back months later, and try the same foolish strategy all over again. If a seller says no once, the odds are strong they’ll still say no a few months later.
In conclusion, don’t be this buyer. Be as professional, courteous, and polite a buyer as you want your seller to be toward you. If you can’t afford the listed prices, you’re not going to get them for only a few dollars. Find a cheap seller, that will give you the cheap unprofessional work that you want.
I (and most sellers reading this) am a professional in my field, with a strong reputation, valuable earned credentials, and a desire to offer my services for a fair price. – I/we make the rules in my/our gig(s), and I/we will be generous if I/we feel like being generous, and it doesn’t kill my/our profit margin.
I (and most sellers reading this) deliver top-quality work. Don’t ask us to devalue that work, so that you can get everything you want for only a few dollars. It 'ain’t gonna happen, buddy.
We’ll see if my buyer comes back, and continues his foolish “strategy”.
I look forward to telling him “no” a third time.