So I get this new buyer last week who purchases a wrong package and describes what needs to be done in very general terms. Nothing unusual, happens a lot.
I message them back, tell them that what they want is not included in the package they got and ask the followup questions I have regarding the job itself. I do that 3 times in 4 days (my delivery time is 4 days), 24 hours between each message. The buyer is online on and off but they ignores me the entire time.
I cancel the order through CS when the deadline becomes completely unmanageable and think that’ll be it. Then the next day I get a message:
“Hi Lena! I’ve noticed that my order was canceled and I feel maybe it was because I added my e-mail to the flyer description. I would still love to continue this order. If you can send me a way to repay you that would be great.”
And a new order which is the exact copy of the old one comes through. The wrong package, none of my questions addressed, everything.
I message them again, ask not to put orders through without discussing them with me first and repeat that the package will need to be updated and that I have some issues with the task and I’d like to discuss it. He’s online on and off and doesn’t answer.
Thinking that there may be some kind of a messaging/spam issue I put through a cancellation request with a brief explanation of why I canceled the previous order and why I’m canceling this one and what they can do if they still want me to do the job (which is definitely not putting the same order through over and over again with no explanation whatsoever). I figure that the message would reach them somehow this way. The person is online on and off and doesn’t answer.
I have no idea if they genuinely don’t receive any messages (while at the same time being able to send messages to me) due to some technical issues or if it’s your average creepy buyer being bored and having fun.
More importantly, if the cancellation request remains unanswered (which I’m willing to bet it will) and cancels itself, there is no guarantee they don’t come back with the third one.
It’s an account created at the beginning of 2018 marked as a “returning buyer” (technically true, haha), nothing overly suspicious about it or the job itself (although, again, the package is wrong and the description is incomplete).
I’m strongly against trying to guess blindly with difficult buyers, especially in this case when the person doesn’t communicate back at all. I just can imagine those long conversations with myself in case a round of revisions comes up or anything else that would require me to ask a question.
I decided to give them 24 hours to respond to the cancelation request in any way. After that, I’ll be probably contacting CS again and hope they have some kind of a productive solution against serial buyers who don’t talk, I don’t know.
It’s extremely frustrating. I had 100% completion rate for, like, 2 months in a row. It’s such a bummer to lose it because of this.