This is one of my first posts in the Forums so be nice
I’ve almost hit 400 sales on Fiverr and so far have a 100% positive rating and regular buyers that purchase at least once per week. I didn’t use ‘SEO’ to increase the rankings of my gigs in the SERP’s (to be honest I haven’t had time to do this), but I have done the basic Fiverr stuff like tags.
However, what has brought me the most sales during my time on Fiverr is… Communication.
Before selling on Fiverr I was a buyer for a good 2 - 3 years, and during this time I rarely (if ever) had a seller start a conversation with me. I just submitted my order details and then waited for delivery, there was no chatter, it was boring and wasn’t very personal.
Now I’m going to tell you what I do, it’s very easy and has allowed me to keep my customers loyal since I have started selling:
- They buy my gig
- Auto message asks for order details
- On EVERY new order I leave a message after they submit details, I have several ready to copy and paste depending on the gig, here’s an example:
"Hey, Thanks for the order, I’ll get started on this right away for you. In the meantime should you have any questions or requests please let me know - I’m always happy to help! Thanks, Ricky"
Sometimes a buyer leaves me a message and asks a question and I give them a helpful reply. Yes this does mean I spend more time on an order but it also means the majority of people are going to buy from me again.
The truth is, optimising your gig for the Fiverr search is easy - just put your keywords wherever you can (within the Fiverr limits), add relevant tags, choose a good title and write your description well… Learning manners and customer service is harder!
Conversation has also helped me avoid getting bad feedback, due to some server issues I was late delivering an order by almost 1 day, it was a new buyer so was worried about the feedback - so I sparked up a conversation with him and told him the situation; I offered to cancel the order or if he waited I would over deliver by X amount. He was happy to wait and in the end left me some awesome feedback.
Not all buyers are like that though, I understand that and I’m sure in time I will get negative feedback from a buyer - but most TRS have a few negatives so it’s not the end of the world!
So, do you communicate as much as you could?