Hi, I need serious help on this matter , I am a logo designer but i think this might be a problem faced by all
- Now I offer a certain number of proposals/concepts in my packages, e.g. i offer 2 concepts in my middle package , meaning i mainly charge for the number of concepts .
- With the initial delivery i provide the total number of concepts purchased totally unique/different from each other based on two different ideas . From here on the buyer can either keep both the concepts (which happens most of the times) ,complete the order (since i deliver complete files for both concepts in the initial delivery ) or he can shortlist a design , let me know if it needs any minor tweaks and changes like font change/color change etc. and i offer unlimited revisions in the standard and premium pack .
- In FAQ i have very clearly stated that if your revision requests for a completely new concept you have to purchase an additional concept and it will not be for free. now few of them just order the extra gig and we continue for the additional concept .
- there have been few instances where they will not agree for purchasing the additional concept and will argue that they have purchased unlimited revisions but i have clearly stated the policy for revisions in my gig ,will keep on harassing me till the time i do it free cuz i know if they are going to contact CS the order will be cancelled and i would not like the hardwork i did for the concepts to lose .
I need help as to how to communicate with such buyers (i have never faced this sort of situation in real life, where everything is clearly documented before it starts but the policy for revisions is so not clear on fiverr ) Should i continue giving away free concepts just like this in lieu of revisions or should i finish the unlimited revisions ? Please guide me regarding this matter as i am seriously facing this issue .
Would be extremely grateful for your kind help.