If you didn’t know about it, then you should have read more about how the site worked or came to the forum as you’re doing now to get advice.
Yes, I know exactly how you feel, but I don’t deliver an empty gig. I either ask the buyer for an extension or send them a cancellation request based on their lack of providing me information. Do I hate doing it? Absolutely! Last month, I cancelled a $64 order because the buyer requested something I don’t do in my gig and then proceeded to order on the wrong gig because she was trying to manipulate the system and me.
I don’t like buyer manipulation, and I’m not going to let the fear of Fiverr’s new system mold me into some “whiner baby” thinking it’s all going to come crashing down Jan. 14.
And, I seriously doubt that it was some kid. Did you see if that person had a gig similar to you? That would be their only reason to do it, unless you made someone mad and they decided to exact revenge.
Yes, Fiver is more buyer-centric, but in this case, they did exactly what they should have. You failed to deliver anything but still completed the order as if you did. Since they saw you broke their TOS, you’re lucky they didn’t shut down your account.
You have two choices from my POV:
Either buck up and try harder to satisfy more clients so that the negative mark plays less of a part (This means actively advertising your gig)
Leave while whining that some kid had it out for you.