So earlier this week I got a number of orders that made me activate the vacation mode to prevent possible incoming orders that could mess my current delivery schedule. When I was working on the orders and multitasks, one of my clients sent me a message. He complained that why I’m on vacation. He typed it angrily until I explained it to him and he finally understood that actually the seller’s vacation mode is not always about taking a vacation/ holiday. It can mean the seller is busy and overbooked. Of course he should know it because I have set the “overbooked” reason on it and I have no idea why he didn’t see this notification.
Actually this is not my first experience. Some few months ago had a similiar experience.
Do you think should we change the “Vacation” term into something that is more general? Then under that there should be the reason of this “taking a break mode”, such as “on vacation”, “overbooked”, etc. How do you think? I’d happy to hear your opinions and your ideas.
Thanks and cheers!
Ps. Sorry about my English. It’s not my native language. I tried my best to write it