I think everyone is forgetting that the OP created the logo and NOT the seller.
The seller had no right to claim the logo nor watermark it with 5r logo or anything else.
5r can be frustrating when working with the wrong seller and highly satisfying when working with the right seller. Without knowing the full story, I’m not sure where the exact breakdown was for you.
Many sellers are highly reputable and I personally do trust them with proprietary information. I’ve gotten biography and illustrations done that required me to provide such information.
I wish I could tell you all sellers are trustworthy, but that would be a lie. Since I don’t know who you worked with, I can not tell you one way or the other. I’m not trying to scare you, I want to be straightforward.
I’ve made many purchases worth a lot of money. I have experienced good, very good, bad and very bad experiences here. Fortunately for me, the good experiences outweigh the bad. My first and second experiences on 5r was less than stellar, so I definitely understand your frustration.
Far as the watermark is concerned, it will disappear when the order is accepted. If you choose not to accept it, that’s a whole different story.
First thing you need to do is to request a dispute. On the top right hand corner of the order page, there is a green dispute icon. If the seller accepts, you get your money back in the form of a credit.
Credit = 5r typically do not give money back but give credit for you to spend. I know it’s frustrating, as I would rather get the money back on my credit card. Hopefully, you didn’t spend too much.
If the seller does not accept the dispute. Have a conversation with seller through your Order page and not the inbox. Please stay professional, which I know is hard to do at times. If the seller fails to respond, that’s okay, keep your cool.
Send one, max two message. On day two, make a screen capture of the one way conversation and notify customer support that seller is not responding. Do not, repeat, do not send negative messages or more than two message to seller per day.
If the seller does respond, keep your cool. If they are negative, that’s good, you’ll have a stronger case to report. If they’re positive, who knows, you may be able to work it out.
Don’t go to CS as your 1st option as they will tell you to work it out with the seller. Get your case together first.
The more professional you stay, the better your case with customer support.
P.S., Many ratings are legit, however, many ratings are fake. It depends on who the seller is and how they obtained them. I won’t get into details about it here.