Does anyone have advice for me? I would like Fiverr to force a buyer to compensate me for my work, which they stole and profited from after cancelling an order for bogus reasons.
Recently, I was hired to create a video for a buyer’s youtube channel. Having done this before for the same buyer, I merely copied my process which seemed to satisfy the buyer the first time. After delivery, the buyer claimed that I didn’t do a good enough job (from my perspective I did a far superior job the second time, and put in more time and effort for the same price). When I asked for specific feedback, the buyer listed a few things that should have been detailed beforehand, including several things that I actually did perfectly. When I countered that I had met many of said details and that they should have mentioned them up front, the buyer’s response was along the lines of “well anyway - I needed it sooner” which seemed totally bogus given the nature of our agreement and the nature of their youtube channel. They insisted on cancelling, so I obliged, despite all of the work I had done.
Weeks later, I get a hunch that I should check their channel - and their was my video. My content. My hard work. Not only had it been edited with their watermark and a lighting filter - it had been up for three weeks, serving google ads and gaining views and positive comments to which the buyer had been replying. To add insult to injury - it was the channel’s featured video. Not the most recent upload. The feature. Out of roughly 700 videos.
I brought this to the attention of customer service and all they did was ask the buyer to take the video down. No compensation. No penalties to the buyer.
If I hadn’t done due diligence, this user would have profited from my stolen work for decades. And fiverr has done next to nothing. I have a 100% 5 star rating, level 2 seller, and this was the first time a buyer has requested cancellation.
Am I wrong to expect some level of protection against theft?
Has anyone had a similar experience? Is there a “can I talk to your supervisor” option to try and get paid?