Fiverr Community Forum

"there is an issue with the payment"

I have a problem with my payment for the offer received. The payment is not being processed.
I’ve tried from 3 different cards and the same error “THERE IS AN ISSUE WITH THE PAYMENT”.
I’ve called the Bank and they are telling me that every time I do the transaction, Fiverr is sending back the money into my account.
I’ve also sent tickets to Fiverr Customer Support, but no replies yet. Moreover, they marked 2 of my tickets as solved, but in fact nothing is solved and the offer is still on “Confirm&Pay” status.

This morning I wrote again to Fiverr CS because it’s been 2 days and no answer, no email from them. Not even the “solved” tickets don’t have any comment there.

Can anyone help me, or advise what to do in this situation?
This is time-sensitive!

Thank you in advance!

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