Tired of people ordering 100 articles for 3 days delivery, declining mutual cancellation and then cancelling as soon as it goes ‘very late’ (after agreeing that it can take longer than the three days)
I mean, 75% of the feedback I have had as of late is late delivery cancellations where the client already has some content.
I just want to be able to respond and say I was scammed, mainly since Fiverr refuse to remove the feedback because, and I quote:
“once a gig has been ordered, you agree to deliver it on time unless the buyer accepts mutual cancellation”
Even though my gig says that you should contact me before you order.
Why did I partially deliver some content? Well, customer support told me to do this. They said deliver something to let the client know that you are working, but don’t mark it as complete.
I am stupid. I figured that would give me some protection.
One of the most recent cancellations, client ordered reviews. My gig does not cater for reviews (I have a separate gig for that which has double the time limit). I told him I would do it, but it would be the ‘normal’ delivery time for reviews. According to customer support, this counts as ‘acceptance’ of the order at the standard delivery time frame. So, the minute it went very late, he cancelled (when I had already put 2 hours of work into the reviews). It is fucking ridiculous. Again, nobody knows the story, I lose out on sales, and it is just because this client was trying to ‘beat’ the system by ordering the wrong gig.
$350 worth of content lost this month and I get a ton of negative feedbacks which don’t tell the true story because I am not allowed to bloody respond.