One person I have made $16.00 off of. He has placed $900 worth of orders. I have earned $16.00.
Why? Well, he keeps ordering the incorrect gig (i.e. ordering the gig with the faster time limit, even though he is giving me an order for the gig which takes longer). I kept offering mutual cancellation. Also; just so you are aware, despite what customer support says, mutual cancellation does still impact sellers.
Eventually, I just let him get on with it, so the orders go very late, he is informed in advance he has ordered the wrong gig and it will be late. 9/10, he cancels the second it goes ‘Very Late’. So, I get the cancellation there too. No, he does not give permission for the negative feedback to be removed, and customer support will not remove it despite the gig being ordered incorrect.
One, he let go right up to the time limit of the other gig, which was fantastic. However, during that time, he tried to contact me through Facebook. I told customer support and I got punished for being so easy to be contacted through Facebook (apparently, I should not be using my real name on Facebook if I use my real name here?). The buyer did not get punished.
I instructed him NEVER to order again, because I have had about 40 cancellations from him for late delivery so far, plus a good few mutual cancellations. I tell customer support this is the case. They say there is nothing to do but offer mutual cancellation.
He still keeps ordering the incorrect gig and cancelling for late delivery. I ALWAYS instruct him that it will not be delivered on time. I ALWAYS offer mutual cancellation which gets declined.
I get more late delivery feedback.
Why can’t we ban people from ordering? I have received 1.7% of what this guy has ordered from me (each of those $900 is a different order, when he cancels, he goes to another seller, no duplicates). Yet, I constantly get punished for:
- Mutual cancellations (impact level, and it is, apparently, mutual cancellations which caused me to be removed from the search for a while, not late delivery cancellations, this, ultimately, cost me my TRS)
- Late delivery cancellations: this is, obviously, bad.
- Contacting me outside of Fiverr, I blocked him, and I got ‘punished’ with an account warning for being so easy to contact away from the site.
I would never have this issue if he ordered the CORRECT gig to begin with, it would have always been delivered on time, but he orders the INCORRECT gig and he does not get punished, I do. That is unfair.