There has to be a solution to these two issues:
- Cancellation Ratio
- Negative Feedback Edits
I noticed several times I’ve received orders from customers who choose not to pay the price of the service because they do not want to pay more than $5 and then choose to cancel the order causing the cancelation rate to increase. There should be a separate section for this because sometimes competitors will do this to gain an advantage, or people will also order by mistake (however, it still affects your cancellation ratio and decreases buyer activity). This is unfair to the seller who is working hard to maintain the best best possible reputation on Fiverr.
In addition, I had a customer who wrote a glowing review for an order that I worked very hard on and as an added bonus, I told her I would send her a review of her entire profile (not included with her order). Less than 24hrs later, she updates her review from 5-star to 3-stars and lists as satisfactory experience. I honestly didn’t even get a chance to start on it, nor did I think she would lower my rating for something I offered to her free which I had not gotten to yet. I’ve reached out to her, but as sellers, we need support. I do not want to run to Fiverr support with every issue because they are a growing company and the staff is limited and busy.
I think these are two issues that should be given some consideration in the future.