Ugh that sucks. I’m sorry.
I have been on Fiverr for less than a year but there’ve been a few occasions which made me feel like as a seller I should make sure to always protect myself and my interests on my own. This platform, like many others, focuses on buyers first thing because they don’t lack sellers and services they offer. That is why in arguments between a buyer and a seller they will take buyer’s side, sometimes blindly, to make sure they order again in the future. After all, they are the main source of money.
I had an unpleasant customer a few weeks ago who asked for partial delivery of my work, which is basically against TOS, and against my own work fashion. I didn’t do partial delivery and eventually got a bad review. As a PRO seller, I have a manager who monitors my performance. When I asked her about this buyer’s unjustified review, she told me that I should have done better as a seller. I didn’t argue because I generally try to be a diplomat, but it doesn’t mean I agree.
Now I make sure to protect myself by not taking orders from buyers who don’t seem reliable/decent/respectful. I know that not always can you tell right away, but I generally try to talk to them for a little bit before sending an offer. I better miss on earning money rather than end up having a hell of a negative experience like yours.
Another thing I do is edit my gigs’ FAQ section. After every annoying experience, I add a new paragraph to make sure that future buyers will read it and, if they disagree, decide against ordering That’s a bad marketing, but I find a lot of goodness in its badness for my own mental health and comfort.