Think I blew it


#1

I am really mad as I have been away after my father died and had to take time out I put gigs on suspend so no one could buy from me

I just come back today to see some have tried and cancelled I have offered it free to them as a good will gesture

but still I am really mad my gigs were showing has this happened to any others


#2

Contact customer service about the situation; they might remove the feedback as a one-time courtesy. They did this for me after I fell ill with pneumonia and couldn’t put my 18 gigs on hold before going into the hospital :slight_smile: If this isn’t something you’ve made a habit of, they should be able to fix it.



This sadly happened a SECOND time over the holidays, which is why I no longer have a 100% rating. What happens is, as the customer service person explained to me when I inquired why I kept getting sales even after suspending a gig, is this: suspending it only hides it from searches, but does not actually remove it from the Fiverr purchasing system. If a buyer has your gig bookmarked or in the browser open or in the history or whatever, the buyer is still able to buy the gig even if you’ve suspended it.


#3

Interesting that it does that, when at the same time you suspend one you are told it will immediately stop showing in searches. Most misleading to people isn’t it


#4

Reply to @netgirlfriday: Not necessarily true. There was a designer that I was determined with buy from about a month back, and I had their gig bookmarked, collected and up in my browser for about 3 days straight. Each time I went to order though, it gave me a message that said the gig had been suspended and wouldn’t allow me to go through with the order. If suspending only hides the gigs from searches, then it seems like I would have been able to order but I wasn’t.



I think it’s a glitch in their system. They may not want to admit that, but that’s the only thing that explains it. Otherwise, I wouldn’t have been getting that message about the gig being suspended. I would have just been able to buy.



I’m sorry that happened to you @peacefulhealer and I hope you’re able to get it resolved. It doesn’t seem particularly fair…


#5

Yes, as I said, the Fiverr people said it was a glitch. I’ve never tried to purchase a suspended gig, so I’m just saying what CS told me was the reason people kept purchasing my gig after I suspended it.


#6

This post was flagged by the community and is temporarily hidden.


#7

Contact customer service about the situation; they might remove the feedback as a one-time courtesy. They did this for me after I fell ill with pneumonia and couldn’t put my 18 gigs on hold before going into the hospital :slight_smile: If this isn’t something you’ve made a habit of, they should be able to fix it.



This sadly happened a SECOND time over the holidays, which is why I no longer have a 100% rating. What happens is, as the customer service person explained to me when I inquired why I kept getting sales even after suspending a gig, is this: suspending it only hides it from searches, but does not actually remove it from the Fiverr purchasing system. If a buyer has your gig bookmarked or in the browser open or in the history or whatever, the buyer is still able to buy the gig even if you’ve suspended it.


#8

Interesting that it does that, when at the same time you suspend one you are told it will immediately stop showing in searches. Most misleading to people isn’t it


#9

Reply to @netgirlfriday: Not necessarily true. There was a designer that I was determined with buy from about a month back, and I had their gig bookmarked, collected and up in my browser for about 3 days straight. Each time I went to order though, it gave me a message that said the gig had been suspended and wouldn’t allow me to go through with the order. If suspending only hides the gigs from searches, then it seems like I would have been able to order but I wasn’t.



I think it’s a glitch in their system. They may not want to admit that, but that’s the only thing that explains it. Otherwise, I wouldn’t have been getting that message about the gig being suspended. I would have just been able to buy.



I’m sorry that happened to you @peacefulhealer and I hope you’re able to get it resolved. It doesn’t seem particularly fair…


#10

Yes, as I said, the Fiverr people said it was a glitch. I’ve never tried to purchase a suspended gig, so I’m just saying what CS told me was the reason people kept purchasing my gig after I suspended it.


#11

This post was flagged by the community and is temporarily hidden.