This account has bee hacked 3 days ago


#1

Hi Admin,

This account has been hacked 3 days ago. The account’s email, phone number and profile have been changed. I’ve seen the similar messages on this forum.

I’ve sent 2 requests on the support but not replies.

Please help.


#2

It may take up to 48 hours for the CS to get back to you. Please be patient!
P.S This forum is not moderated by the CS. Just like you, we are also sellers here.


#3

Hi deluxewriting

Thank you for your help.

I’ve searched through the knowledge base and I could not find any articles for how to result the hacked account issue.
Also, I’ve submitted 2 custom support tickets. However, once I created the ticket, I can’t access the ticket by the provided link.

Thanks again and I will keep in mind that this forum is not CS.

Best Regards