As you guys know, some buyers take refunds after complete the order. Fiverr understands the situation, and they protect from fraud chargeback.
But sometimes buyers open dispute with not acceptable reasons such as
- I don’t want this design anymore.
- I don’t have the money (personal stuff).
Also, I caught a few of them using my designs after canceling the order.
As a designer, we need more protection over our designs. here are my suggestions
- I think the seller needs to decide about a money-back guarantee. You guys can add this option in pricing section ( No money-back guarantee after deliver the work.)
Some designs take hours. Imagine someone asks refund for a stupid reason after I deliver my work.
- Don’t let buyers download designs before completing the order. (watermark removals and redesigns logo is easy)
- Order cancellation from customer support. Without getting sellers feedback
This is the most famous fraud. Buyer waits until complete order automatically. Because after that, there’s no watermark in the designs.
Final step - Just contact Fiverr with reasons that goes with fiverr TOS. And they will refund the money without contacting the seller.
When the buyer made a complaint against the seller, please contact the seller and clarify the situation.
Feel free to share your thoughts