Ok I have to start by saying this: I’m a seller here on Fiverr since December 2014 and I made good money from it. I know it since the very beginning and I had no “major” issues before.
But this? It has to be the WORST experience I ever had in 10 years of working online!
Sorry for all the fury but you will get it once you ready through, especially if you’re an old guy like me who’s been around for years.
TL;dr: I completed a gig for a buyer, he made me work over and over till he got all he wanted, he asked for 2 more images (we agreed on 1) and I did all that. Then what? He marked the order as complete, then he filed a Paypal dispute and got his money back and got the gig cancelled 10 minutes after!! AND HE ACTUALLY GOT AWAY WITH THAT!
I contacted fiverr support in the same night and guess what? The guy did not even BOTHER to read my message and responded to me as the “Buyer” saying that I should have not filed a dispute and to follow up with Paypal and let him know if I need anything from him! LOL!
And just imagine: I waited TWO DAYS just to hear this completely wrong, irrelevant, and careless response.
Edit: Removed the screenshots - the point has been made in the replies so they’re not necessary anymore.
Are you going to make me wait 2 more days just to tell me there’s nothing to be done and that’s all? I’m literally RIPPED OFF and it’s YOUR fault and I want a solution NOW.
We spend our precious time and talent to make your site grow larger and larger everyday, and that should not be the kind of reaction I receive when I get burned like this!
This should be HUGE to you.
I lost 12 hours and $100 for ABSOLUTELY NO IMAGINABLE REASON and the worst thing is the ultimate carelessness I got from Customer Support! This is by far THE WORST thing that ever happened to me in my professional career as a freelancer. I mean if I got burned in an outside deal that doesn’t have “guarantees” that would have made sense (though it NEVER happened by the way) but here? That’s a different story.
If you don’t deal more seriously with something like that you should be ashamed and every single seller on this site should just quit and leave to save themselves all the pain and loss.
Update: I have actually sent a message to the CS guy and sincerely apologized for what he saw of me. I’m 100% convinced he had nothing to deal with all that rage and I was mistaken doing that.