On May 11th I received an order to ‘‘professionally recreate this picture’’, and I have received no further instruction other than the original concept chart.
20 hours after I made my final delivery, the buyer finally responded and stated that she wants to cancel the order because ''the picture is not what she Imagined ‘’
And when I asked which part she doesn’t like and I’ll make the improvement, she responded that she don’t like anything of it and refused to let me modify.
I have put 15 hours of work in to this design and willing to make any change, But I do believe I have meet all her original requirement(she has no disagreement on that) therefore I won’t accept any unreasonable cancellation.
I contacted the CS center, haven’t received any respond but they cancelled my order and marked me a TOS violation instead, the reason is I failed to deliver the complete work.
I don’t agree that my work is incomplete, the buyer wanted to cancel the order because it ‘‘doesn’t match her imagination’’ and refused to let me make any changes. What am I gonna do if you didn’t even describe your imagination or provide any references!!
I have an all positive review from all the buyer I have worked with, I was going to become a lv 1 seller after this deal. Is this all I get for working 15 hours on the design and kept all my promises?
I’m shocked by the way fiverr treat their sellers. It seems that when you and your buyer have a dispute they will just ignore your hard work, cancel your order, give you a TOS violation without even bother to investigate or at least talk to you.
I’m so disappointed after this experience. Their guideline is just a joke, there is no real protection towards sellers, buyers can take your work, claim that they don’t like your work and cancel your payment, maybe mark you a violation, just for fun.
I can’t see myself work on this platform for a long term, I’ll finish my current deals and leave fiverr.