Hello, sometimes you provide a good service to a buyer and in time, but some buyers still post bad feedbacks for many reasons.
I’ve read in many posts that the feedback removal is not offered by Fiverr support team, but this is wrong, because the team of Fiverr is great, and they understand your problems when you explain them in details, and they try hard to help you in a really short time.
If you’ve been in that situation and you don’t know how to remove that bad feedback,
here is a -step by step- guide to remove it:
- Go to: support.fiverr.com
- Click on: “Submit a request” in the top of the page on the right
- From the list choose: “Order support”
- Fill the informations and explain your problem
- If you can take screenshots, upload them so they will understand your problem well
- In the field named “Ticket Categories (Orders)”, Choose: Feedback removal
- You need to explain your problem in details
- Screenshots of the order page are needed to help them understanding your porblem
After submitting your request, you’ll receive the answer in less than 24 hours (Positive answer if you have explained well and added screenshots)
I hope that helps you.