@gabrielavila96 This is a terrible situation. It happened to me, too.
FIRST - Allow yourself to be temporarily discouraged and then brush it off.
SECOND - If you ask CS and they allow you to - as in you formally receive their written permission - you may contact the Buyer outside of Fiverr to get payment.
I had created a $50 custom audio for someone, who not only left a 5 star rating but also a $25 tip because he loved what I created. Three months go by and I suddenly received a Cancellation notice and the payment and tip was taken out of my earnings. I was triggered! After receiving the formal written approval from CS I contacted the Buyer since it was audio for his business. I ended up receiving payment. Please, I hate to sound like a broken record – but you must get Fiverr’s written approval to contact a former Buyer outside of this platform because otherwise it is a violation of TOS. Okay? Good.
THIRD: Whatever happens, you are still a viable money maker! While the sting of this is still new today, it will hurt less tomorrow. Why it took so long for PayPal to react you will never know. That Buyer sounds like he was kicked from the platform because he/she was a fraud. None of this is a reflection upon you or your character. Know that you are a good person, and good things come to good people. I am holding space that you receive what you are due.
FOURTH: This has absolutely nothing to do with your post, but I just had something “unbelievable” happen to me. I share it with you for whatever it may be worth. On Valentine’s Day of this year, I provided a watermarked audition via message. Not abnormal. That’s the way a voice is cast for commercials. Last week a friend contacted me and said, “Hey, is that you on xyz commercial?” I’m like - what?! So I get the URL and sure enough - it’s my voice on the commercial! This Buyer had to go to all the trouble to scrub my audition audio to cobble together the ad. Wow! I’ve never had anyone steal my voice audition before (well, that I know of). Anyhoo, I confronted this person and they paid me. I mean, what else could they do after being caught red handed?
SO - there you go, my friend. I hope that is helpful in some way. Or at least a short distraction.
I really do wish you the best of luck with this. And remember, this is just a small bump in the road. Good things come to good people. And karma takes care of the rest.