I’ve been a seller since 2013 and have done over a thousand orders.
6 months ago, something went haywire with Fiverr’s account verification and a nice CS agent helped me sort it out, or so I thought. Turns out, afterwards I could not edit my gigs and they were all stuck at $100. Any changes I make do not get saved.
OK, so I open another ticket and get an agent who is just feeding me lines and not doing anything. As of right now, my main gig has been broken and I’ve had a ticket open for 6 MONTHS! Every time I ask what is going on, all he says is: “I’ll have to ask someone else what is going on.” Oh, I’ll have to ask them again"
Is there anywhere I can get this escalated, that anybody is aware of? This is ridiculous.