I think that there should be a profile approval system for both sellers and buyers. Also, I always thought that as much as there should be ratings for sellers, there should be a rating for buyers as well. This would help to protect both sides.
You find this on many services apps!
To make a silly example: on “uber”, drivers (sellers) and users (buyers) both have ratings.
As there may be many inexperienced new sellers, there are also many immature new buyers who think that have no idea that sellers are using their precious time for them and think it is justified to use Fiverr to get underpaid work.
Personally, I had a few of those buyers, who don’t think about the amount of work you are doing for them. It is very frustrating because it seems that Fiverr doesn’t protect sellers from this kind of buyers. Yes, the seller can always cancel an order created for a bad buyer, but this will always affect the seller’s score and it doesn’t matter if it is the buyer’s fault or not! I find this to be a bit unfair
Also, a few well-known companies or agencies use Fiverr to buy low paid work, that they then sell at a higher price elsewhere. This is also not fair and many easily get away with it.
So, I think there should be a profile approval system for EVERYONE.
Sellers and buyers should prove their identity with facebook email and LinkedIn in order to show who they are and prove their identity with a passport (Like on Airbnb, to make another silly example).
By the way, if I can share some words on the screen you have shown us, I think that both buyer and seller do not seem to be that much professional:
- The buyer could have given a more detailed review and write down the reason why he was disappointed (this will also help future buyers not making his same mistake and requesting orders from that seller).
- The seller looks like trying to convince and justify themselves to the users reading their reviews, but that’s wouldn’t be the best way to do it. They could have been more objective and write down what didn’t work for him as a seller and what was done wrong from the buyer - and then (if something was really wrong) they should have been contacting Fiverr privately and complain.
Creating a filtering process will definitely maximize the quality sellers and minimize non-professionals. It will also make it easier for buyers to find the quality sellers in short time period.
Filters would be really inconvenient for new users, and you could never know, some of them could be Fiverr’s best sellers in a year! I guess it’s silly and misleading to compare “new” to unprofessional.
I think that rating number and score would be enough for buyers to make their own choices on whom to work with.