Fiverr Forum

Ticket sent but not sent?

Hello

We need your help.
Someone ordered by mistake one of our gig and tried to cancel it. We tried 3 times to cancel that order but it still shows as an active order.
Also we tried to send a message to customer support and it doesn’t seem that they received our message. We can’t see the message under “My activity” and we also didn’t get that automated e-mail when you submit a ticket.
What can we do?

Any help is appreciated.

Julian.

Hi Julian,

Some other people had the same issue, including me. These posts maybe of help: