Timer does not stop during dispute?


I have a buyer who somehow managed to order 4500 words of website copy with 24 hour delivery.

Obviously a mistake I made with my gig extras.

Anyway, I am not able to deliver this order, so I started a dispute with a suggestion for the delivery time to be extended.

I know the buyer has 48 hours to accept or decline this dispute but in the meantime I now have a late delivery on my hands that will be 24 hours late before the order is cancelled if he doesn’t answer the dispute?

. I expected the timer to pause while the offer was in dispute?

How does this work exactly?


Unfortunately, it doesn’t stop when you ask for a time extension. You would have to go through CS to have this order cancelled before it runs late, if you think you won’t hear back from the client on time.


Thanks for your reply.