Fiverr Community Forum

Tip left from buyer is not showing on Earnings

The buyer of an order: Order #FO3147C9277C8, left me a 5$ tip for a $5 order, and instead of appearing a total of $8 on Earnings page (or separately as two $4), it appears only one $4 without calculating the tip.

Also on the Messages page there looks like this same buyer has supposedly placed an order: https://i.imgur.com/BlHvp0A.png

But when I click it, it redirects me to the order that has been already completed where he has left the tip.

So, could it be a bug and the system is calculating the tip as a new order placed?

Please help. I’ve opened a ticket since Sunday and haven’t got a reply from fiverr yet.

1 Like

It sounds like a bug. The best thing to do would be contact CS. They will be able to help you sort it out.