Fiverr Community Forum

Tipping is not customary, nor is charging a service fee on top of the tip

The “It’s customary to leave a tip” page that comes up after your purchase needs to go. First of all, sellers are freelancers, and it is not customary to tip freelancers. So the statement “it’s customary to leave a tip” is untrue. Secondly, the buyer already agreed on the price, and since it is not customary to tip freelancers, this page gives the sense of trying to “guilt” you into tipping. I would not have as much of an issue if a page simply came up asking “Do you wish to leave a tip?” Although I still think that is tacky, it would be better than the current wording. As a freelancer myself, I never expect a tip b/c I set my own price, and I assume the reviews speak to my ability, so I charge what i feel I am worth. People express their appreciating by 1.) hiring me, and 2.) by thanking me, and 3.) sometimes by referring me. Finally, you’ll notice Fiverr conveniently assesses a “Service Fee” on the tip. So what this seems to be is just another way for Fiverr to make money by guilting you into paying more. Even when tips are customary, it is not customary for the employer to charge more on top of the tip! (Ex: At a restaurant, you pay taxes on the bill, and when you leave a tip, you do not pay additional taxes on the tip.) So Fiverr should either eliminate this page OR at the very least change the wording and do away with the service fee.

12 Likes

Agreed with the wording being wrong, and agreed with the fee on tips being unfair. With that said, it’s nice to get tips. I’m not part of the tipping culture, but I don’t see how a freelancer is less deserving of a tip than the guy who gets me my pizza. Our work demands more skill, better communication and client handling, etc.

8 Likes

Maybe a better wording would be something like “do you want to give your freelancer a bonus for a job well done?”

Bonuses are ok … tips are for low paid workers. And bonuses are taxable.

9 Likes

Bonus are taxable by the state. Not by the company. Fiverr is not a state, it can’t tax anything.

2 Likes

Well, yes … but the truth is that “bonus” implies some part of it is going to be taken out by the state, fiverr, whatever. A bonus costs more to give (and receive) than a tip.

The whole tip thing is a discussion about whether or not it’s insulting, imo …

3 Likes

I don’t know how it works where you’re from. Where I’m from, all earnings are taxable, including tips. And a bonus doesn’t cost more to give than a tip. It’s all the same. Well, there’s a difference - tips are “under the table”, so you can not declare them. It’s illegal, but impossible to fiscalize.

3 Likes

Huh. That’s interesting. A tip here is generally given in cash. Usually not taxable. A bonus, on the other hand, is structured as part of salary …

1 Like

Here it’s cash as well. But all cash you receive is taxable. The thing is, you have to declare it. It’s illegal not to do so. But it’s near impossible to get caught.

2 Likes

To get back to the point - lets just call it a bonus …

1 Like

A pizza delivery person does not set his/her own compensation. A freelancer does. A freelancer determines what the job is worth to him/her and can charge accordingly. The buyer expects the job to be well-done.

3 Likes

Same deal. Fiverr should take no commission on a bonus.

2 Likes

If a pizza delivery person is not happy with his base salary, go do something else that pays better. Just like a freelancer. Depending on tips is not a good method regardless of profession.

3 Likes

Fair point. I feel our culture (in the U.S.) has gotten too tip-happy. When I go out to eat and the server brings my food, refills my drinks, checks on me, they deserve a tip. When I go out to eat and go up to the counter to order my food, get my own soft drink, and bus my own table, I find it annoying when they have a tip jar at the counter. In my opinion, Fiverr is like the latter example (charging a fee on the tip).

3 Likes

Yeah, that’s a way different culture. When I go to a restaurant and the server does all that, they get a salary for it. If I’m inclined to do so, if I love the service, I may leave a tip, but that’s completely at my discretion. He’s just doing his job.

If I order something from a freelancer and he bumps me up in the order queue, he delivers way sooner than expected, he goes above and beyond, he deserves a tip way more than a server that is just doing his job.

Also, a server constantly checking on me is a good way to get me annoyed. I’ll call you when I need you, leave me alone otherwise. It’s intrusive.

4 Likes

Ya, that’s way different than AMerica where the server is paid by the employer a very low wage b/c it is customary for servers to receive tips; and they do receive tips when they are good. We don’t view it as intrusive when the server refills drinks and comes back to make sure the food was prepared to our liking. (Good servers do not “constantly” check on their tables, for that would not be good service.) The bigger issue is that Fiverr charges an additional fee when one tips.

3 Likes

How much is the service fee on a tip? Is it 20% just like the price?

2 Likes

Yes, it’s 20%. Total rip-off.

4 Likes

Let’s face it, it’s just another way for Fiverr to make a bit more money.

I don’t actually have an issue with the concept of tipping, as I (as the seller) stand to benefit, as does Fiverr. It’s fine, it’s business.

However, I do agree that the wording is very poor - but it will have been deliberate. Yes, it does almost ‘guilt’ the buyer into handing over more money.

6 Likes

I agree. Let’s suppose Fiverr instead handled it this way:
When the buyer places the order: “After you receive the order, you will have an opportunity to review the seller and have an option of tipping if you feel you received exceptional service that warrants it.” This would alert the buyer to factor that tip into the budget. (I spent $500 recently, so it would have been nice to plan to expect to pay another $100.) Then, after the order, a simple two questions: 1.) “How satisfied were you with the service?” 2.) “Would you like to leave a tip for the seller?”

2 Likes

If you want a tip so much, why not increase your price point to include the desired tip?

3 Likes