Flash Alert: We’re all human, and with the same criteria standards for all levels, everyone from Level 1 to TRS has the ability to be demoted.
Here are my stats back in November when the new evaluation system was launched:
and here are my stats now:
With 60 days notice, I had the ability to turn my account around and you do to. Here are 3 tips to improving your stats:
Create an auto reply message applicable for every message you receive. Think along the lines of “Thank you for your message. I’m currently out-of-office but will get back to you ASAP”. When a new message is received, simply send that auto reply and assign it to a label in your inbox, such as “Follow Up”. One of the reasons my response rate dipped was due to me often seeing messages whilst “on the go”, thinking I’d get back to them later (as the messages were detailed with attachments) and often missing the deadline, forgetting about them or them just no longer being applicable. Simply put: AS SOON AS YOU SEE IT, SEND IT. Tools such as the Fiverr Mobile App allow you to manage this easily.
Order Completion Rate
The biggest issue I’ve heard about this rate is the fact a lot of cancellations are unavoidable (such as fraud purchases, incorrect orders, insufficient funds etc). The focus here seems to be on the lost orders and how they affect your percentage as opposed to gaining NEW orders to reduce their impact on your average rate. These types of cancellations can’t really be fought directly by sellers but we can be proactive in reducing their impact by gaining more orders.
“but gaining more orders isn’t that simple” - I argue it can be.
I see some sellers recommend lowering your pricing to gain an influx of orders. Whilst this technically would work, it devalues your services, has the ability to swamp your work log (impacting on-time deliveries?) and puts unnecessary pressure on you.
Rather than concentrating on gaining new custom, why not think about upselling to your current/old buyers? Let me give you an example. A buyer purchases my logo gig. They love the design and ask if I can then create a social media banner. Instinctively, you add that charge to your order and the buyer pays. In that outcome, you’ve performed 2 separate tasks yet only have one completed gig. As the buyer has requested work outside of your initial offering, send them a custom quote to their Fiverr inbox instead - fairly creating two different gigs for the 2 different tasks. This may also have a positive impact on your “rating” criteria as well. Simply put: Split multiple tasks outside of your original scope
This was one I used to massively struggle with. The reason was twofold:
- I never used the deadline extension tool within the order resolution.
- I never altered my delivery times based on order quantities
There are 3 simple ways to make sure you are always delivery ontime:
Send extension requests if you know you’re going to be late (you are only penalised for this if you are doing it with a high percentage of your orders). Don’t leave this until the last minute, otherwise you’ll end up with an annoyed buyer and a very small timeframe for them to reply. From experience, 99% of buyers are happy to add on atleast a day during a busy period. However, as a rule of thumb, NEVER extend extra fast delivery orders. Buyers have paid a premium for this and orders should be treated as such. If you find yourself sending a lot of extension requests, consider editing your gig delivery times in general.
If a buyer messages you to confirm an order total or something about your gig before ordering, always send a custom quote. A custom quote allows you to set your own dynamic delivery date based on how busy you are. For example, let’s say I have 5 things due in 2 days, nothing today and my gig delivery time is 2 days. If the buyer purchases, that makes it 6 things due on the same day and I’m put under stress. It makes more sense to throttle your own delivery times by sending custom quotes for 1 or 3 days - always averaging out the amount of orders due each day. You could change your gig delivery times frequently but it’s a massive pain to edit all of your gigs at the same time - it’s far easier to send out custom delivery times on-the-fly.
If you are really struggling, consider activating the queue limiter in your account. This takes you out of search temporarily but also allows you to “get your house in order” without having to go in vacation mode or lose repeat custom (repeat customers don’t often find you via search, they find you via your order history).
I hope some of these tips help