Hello Fiverr Community,
I am wondering if you can share your tips for managing your inbox effectively.
I receive many enquiries from prospective customers, frustratingly many asking for details that are available on the Gig page and I definitely spend more time communicating with prospective customers than actually doing work for existing clients.
So far I have deployed the following to help out:
- Quick Responses: I have over 10 QRs and try to answer every questions using a quick response.
- Q&A session on my Gigs.
Do you guys do anything else to manage the inflow of messages? It’s hard because some customers are high quality and you want to explain everything to them, but others are just wasting time.
I previously looked into hiring a VA to manage the inbox, but realised this was against Fiverr rules. Just looking for some tips and what you guys do.
I also receive messages from existing customers, where I’ve closed and completed the order. How do you best manage these?