Fiverr Forum

Tips how Deal with buyers specially a difficult buyer


#1

Be clear about what you will do



It’s good practice to agree with buyer exactly what you will do and when at the start of a project – and what their responsibilities are. Make a note of everything you have agreed , so you’re both clear from the outset. It also ensures you have something solid to refer back to later on if your buyer does become difficult.



Keep in touch



If your project is a long or ongoing one, it’s a good idea to keep your buyer updated regularly. This way, if your buyer does have any concerns, they can raise them early. It’s also your chance to remind them of the tasks they need to do for you to stay on schedule – for example, agreeing a design or providing vital information.



Be polite as possible



Don’t panic whatever happens be polite with as much as you can !! and always respond them ASAP if you respond them late they will get misunderstanding and you will loose your buyer


#2

Reply to @kamranshahid: The problem is that CS doesn’t seem to help anyone any more when a buyer abuses a seller or the system.


#3

Reply to @woubuc: you are right but it never happened to me , but a hard truth is that they give preference to buyers


#4

Reply to @kamranshahid: I’m very happy that’s the case for you, but I’ve contacted CS 4 times over the past few months and the response is always the same: “I’m sorry but we cannot help you unless the buyer cooperates” - Which the buyers of course won’t do because then they will actually have to pay for what they want.


#5

Reply to @woubuc: they always help me and reply me


#6

Thanks, Useful Tips :)>-


#7

So, what do you recommend when a buyer becomes verbally abusive and refuses to pay for the work you’ve completed? Fiverr was not supportive when I reported.


#8

Reply to @mrsspenny: always keep asking for fiver support and show them screenshots of that buyer abuse they will surely help thanks


#9

Reply to @superseller2020: thanks


#10

very useful post (Y)


#11

Reply to @kamranshahid: I’ve sent them screenshots of the conversation. They have refused any support.


#12

Reply to @pixess: thanks


#13

Reply to @mrsspenny: ask them again and again they will but it will take some time


#14

Reply to @mrsspenny: they will definitely help but they are kind of slow b/c of too much queries in queue


#15

Reply to @kamranshahid: I’ve asked more than once. They stopped responding to me. Not sure what else I need to do.


#16

Reply to @mrsspenny: than leave it just focus on next sales you will get more sale just need a good start i wasnt getting sales for 6 months but Now I am


#17

Reply to @kamranshahid: My problem isn’t sales, my problem is Fiverr not supporting their sellers…


#18

Reply to @mrsspenny: yes they do give preference to buyers thatis a truth


#19

Reply to @mrsspenny: If you keep sending new “tickets”, yes, you will be ignored.



What you should do instead, is update your original ticket.


#20

Reply to @regency85: that is a good idea