All of us want get customers who buy our gig for once and then disappear forever. Sometimes, even if they need the same service, they find someone else for different reasons. Let me enlist a couple of Tips that you will find useful for client retention.
Your communication is the first and most important thing that develops a strong bonding between you and your client. Great communication paves the path of a long term working relationship with clients. Always respond as quickly as possible. Be polite and show respect. Listen to the customer’s requirements and understand them well before you respond. Great communication can turn angry buyers into returning ones even leave a good tip at the end of the order
2. Quality Work
The quality of your service is the main role ti retain your customers. So never compromise on it and give your BEST at the first attempt. If you show normal standard work in the first attempt, you are more likely to lose a client. Be consistent in offering quality and unique service. This will stop your buyer to try another seller’s service.
3. Awesome Support
Provide your buyers best support even after the order is completed. If you offer unlimited revisions, you have to do it. But if you offer limited revisions and your buyer needs little favor, do it for him/her. A little extra work for no cost can create a long lasting impact and more orders that will compensate this little favor.
You can send you customers a special gift on his/her first order. The nature of such gifts will vary with the category you work in. Brainstorm it today! What would you like to gift your new buyers? If you work for some startups, wish your customers success. Your kind words can win a buyer’s heart.
and there are many other tips and I hope you will have one or two outstanding tips in your mind right now. Would you like to share them?
What strategies do you implement to retain customers?
Looking forward to other member’s valuable thoughts on this topic.