I want to make all buyers aware of the fact that one day, you may wake up and have something to sell on Fiverr. You will at that moment become a newbie seller.
Communication is always the key…In business or love, so with that said, you can always ask the seller for a solution…tell the seller that you are not happy with their service
I have one negative review out of hundreds of sales with positive reviews and all the buyer had to do was tell me she was dis-satisfied and I would have worked with her to resolve the issue. I tried and never heard from her again and now, I have to look at this ugly “98%” for one of my best selling gigs. I often wonder if I would have more sales if that was still 100%.
Fiverr seems now to give all buyers and sellers several tools to resolve disputes including:
- Mutual cancellations
- Best of all: communication through the messaging system.
- Customer Support
These 4 tools/services really make negative feedback obsolete in my opinion. You can always get your money back.
Would you sue a restaurant because the food tasted bad?
Think about every time you went out to a restaurant and had a meal you just did not like. Did you run to your lawyer and try to sue the restaurant? I would hope not. You may have just asked for your money back or decided never to eat there again. You also did not email the editor in chief of the local newspaper to tell everyone that the food was bad. The restaurant manager would probably give you a free meal for next time to make you happy.
Negative reviews should only be used in rare situations and in this circumstance:
- The seller is being totally unprofessional with a bad attitude toward you or his/her product or is not communicating. Do NOT give a seller a bad review, because his/her product is not as you expected.
Remember that negative reviews hurt everyone including:
- The seller
- You as the buyer
- Also I would assume Fiverr itself, because of lost profits.
Very few sellers are unprofessional and I have had some poor deliveries from sellers, but their attitude and communication were excellent, so I decided to give them good feedback anyway and/or ask for my money back and a good seller will work with you to make you happy. A bad seller will just ignore you and not communicate at all.
Threatening Sellers With Bad Reviews:
This happens to a lot of honest sellers. The worst thing some buyers do now is threaten honest sellers with bad reviews. That can get you, as a buyer, kicked out of Fiverr and it does not make the seller happy delivering anything to you.
So bottom line, buyers, please stop thinking that giving bad reviews is the only solution to a bad delivery. What goes around comes around and you may find yourself on the wrong end of a bad review one day.