Not often, but every once in a while, I get that client…yes that client who:
Ignores the “no modifications included” in the description section of my gig.
Ignores the “no modifications included” in the FAQ section of my gig.
Ignores the “no modifications included” on the order page, AND the button you had to press stating that you have read and understood that modifications are in fact, NOT INCLUDED.
This was a repeat customer who has has always been happy with the work and certainly knows what I deliver. So, he gets the job and shoots back, “good, but can we get it with a bit more excitement?”
I say, of course, here’s the offer.
He immediately then initiates dispute, claiming that the “quality” was not good. Funny how it switches from “good, but do it again with more excitement for free”, to the “quality” was not good.
I composed the following and sent to him. I hate to inform him that even the newly invented reason for refund is not valid per TOS.
Dear (name of cheap client redacted) Your initial request was not a concern about quality, you asked for more excitement, which is a directorial change. In 3 separate places on my gig it states that directorial changes are not included. I have spent time in studio and delivered what you ordered.
I understand that you may want to have it redone with more excitement, but to expect additional time in studio for free is not reasonable. Neither is asking that I not be paid for the time I have already spent. If you were recording music, would you seriously expect the musicians to stay and do take after take for free while you make direction changes? Of course not.
Even the fiverr Terms of Service provide for this as follows. "Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page." So, even if the “quality” issue was factual, it still would not qualify for a refund. For that reason, I am declining the cancellation request and suggest that in the future you work with other voice over artists.
I am now going to go spend his money. Harrumph!!