Fiverr Community Forum

Took my money and disappear

I try out my first outsourcing to fiverr, paid money, then the person just disappear. This is so bad, feel cheated ! Fiverr should have review their freelancer before allow them create profile to take project.

If you feel that you have been cheated, contact customer support and I am positive they will help you. It might take some time to get a reply as they are always busy, but they do care about complaints. Also, how long is it ago that you placed the order and how much time has passed since the deadline passed?

Maybe the seller is a bit late and will deliver soon. Another possibility is that the seller is currently unavailable and forgot to set vacation mode to on. Did the seller ever reply to your order or did he not respond at all?

If the ticker shows LATE, you can cancel your order and you will be refunded after two days if the seller does not reply.

Good luck :slight_smile:

Hi, thanks for your advice

The agree deliver date Tuesday, today Friday. Trying contact him since Monday till now, failed. Completely disappear, pretty bad

Is the order still open? If so, you can cancel it.

Reply to @rayteng: If the seller never replied, chances are good that he is just not there. Click the cancel order link on the order page and if the seller does not reply, you will get your money back automatically.